Courageous Conversations
Learn to tackle the conversations that matter most.
Avoiding difficult conversations can drain energy, create tension, and hold back progress. This course equips you with the tools, confidence, and mindset to step into courageous conversations - so you can build trust, resolve conflict, and strengthen relationships in every area of your life.
What you’ll learn
By the end of this course, you’ll be able to:
✓ Recognise the cost of avoiding important conversations.
✓ Approach difficult conversations with clarity and confidence.
✓ Distinguish between everyday dialogue and high-impact discussions.
✓ Apply practical tools to navigate conversations that shape outcomes.
Who it’s for
This course is designed for:
Leaders and managers who want to handle tough conversations with their teams.
Professionals who avoid conflict or struggle to “say what needs to be said.”
Anyone seeking to improve their communication, confidence, and relationships.
Course modules
Module 1: The science and art of courageous conversations
Identify conversations you’re avoiding and understand their impact.
Recognise the cost of avoidance on organisational and personal levels.
Build your confidence and capability to manage tough conversations.
Practise initiating and navigating dialogue in real-world scenarios.
Module 2: Identifying conversations that count
Distinguish between significant and transactional conversations.
Understand the value of timely, even imperfect, communication.
Recognise how perfectionism delays progress.
Learn techniques to engage in challenging discussions.
Module 3: Courageous conversation skills
Explore the three core parts of a conversation: delivery, discussion, and decisions.
Identify which skills to apply in different stages.
Reflect on your strengths across different types of conversations.
Visualise conversations as flowing rivers with varying depths and challenges.
Module 4: Your courageous conversations toolkit
Apply your skills to real-life situations.
Learn how to pace and frame conversations within the bigger picture.
Practise reflection to embed learning and improve for next time.
How it works
On-demand lessons – Bite-sized videos, reflection prompts, and exercises.
Actionable tools – A workbook to clarify your purpose, values, brand, and priorities.
Coaching support – Library members can join monthly live group coaching calls to ask questions, apply their learnings, and get feedback.
Why this course matters
Unspoken words often cost more than difficult truths. Avoidance creates stress, disengagement, and missed opportunities. By developing the courage to speak openly, you’ll build healthier working relationships, stronger collaboration, and more effective leadership.
or get full access to the Firefly Online Learning Library - unlimited courses, coaching calls and resources in one 12-month membership.